Free return or replacement within 30 days of delivery, in case of non-artificial damage
5 years limited warranty for LED grow lights.
LED Grow Lights
Within 30 days: The light can be returned or replaced after delivery, in the precondition of non-artificial damage.
30 days -3 months: Accessories, repairs and services are provided free of charge. No return or replacement without quality problems.
3 months – 1year: Accessories, repairs and services are provided free of charge.
1 year – 5 years: Free Accessories. The buyer needs to bear the maintenance fee and two shipping costs.
*Lights shipped from China: Free Accessories. The buyer needs to bear the shipping costs of the accessories.
Inline Fan
2 years warranty: Under normal use, provide free reparation service within the warranty period. [Operating conditions: ambient temperature around 30℃; Relative humidity 15-65%]
Controller And MatKits
2 years warranty: Under normal use, provide free reparation service within the warranty period.
Grow Tent And Grow bags:
Please check if the package is intact within 48 hours of receiving the product. There is no return service, including tent and mat bags. If you have any questions, please send related videos or photos of the defective product and photos of all labels on the package to email
[email protected] and we will help you solve the problem as soon as possible
Request Warranty
Please send the following details to email:
[email protected], we will help you solve the problem quickly.
- Order screenshot. The order number, product model, and order time can be seen clearly.
2. Videos or pictures about product issues.
3. Please describe the problem in detail and precisely
Disclaimer
1. There will be a repair fee to be paid:
If the light is tampered with or found to be damaged by the customer.
The warranty is void:
If the damage is caused by abnormal use, such as dripping water, inputting voltage error, dropping or breaking the light, disassembling light, etc.
The extent of warranty is ultimately at SPIDER FARMER’s discretion. We reserve the right to refuse warranty repair or replacement service to anyone.
2. We only provide a warranty to customers who bought items from the authorized stores, such as our official website, authorized Amazon/eBay store, retailer, distributor, agent.
SPIDER FARMER RETURN POLICY
If you are not satisfied with your order, please email us. We will respond to your questions within one business day.
Please do notice:
ONLY LED grow lights can be returned or replaced within 30 days after receiving, in the precondition of quality issues;
Returns that do not consistent with the warranty policy need to bear the return shipping fee and deduct the listing cost, no returned product will be accepted and inspected without the” Return Request” from SPIDER FARMER.
Please keep the return package intact and provide pictures to expedite the refund review.
Please contact us before returning any product, if you sent it back without authorization may not be refundable.
All accessories (e.g. wires, controllers, hangers) can be fully refunded if the original packaging is unused and the conditions are the same, or if the packaging is new.
RETURN PROCEDURE
Different regions have a different return address. Do request return shipping information before you need return.
1.Please send your return request with pictures of lights(packages), order screenshot, and with the issue you have met to email
[email protected]
2. We’ll check your order information reply with solutions and return the address by email within 24 business hours.
3. Once your return has been received and reviewed, we will send you an email notifying you of your refund.
Steven Ingram –
This kit was perfect for starting out. It has almost everything you need to start a small grow. The light is perfect for a single plant using low stress training or a few natural growing. Would recommend to any beginner or someone with a small space. I loved spider farmer so much i upgraded to sf4000 and bigger tent.
brianwilliamsonline –
I won this kit in a contest and boy am i impressed!!!
This has everything you need to get started!!!
Go get some Coco and GROW baby!!!
The tent is solid construction, one of the best i’ve owned,
The lights live up to the companies rep,
And the Filter does amazing at what you need it to do!
If you are looking to try your first grow I can’t stress how important a solid foundation is! Spend a little and get this kit! Everything is designed for you to succeed! You will reap your harvest before you know it and be buying the bigger kit next lol!
– MrHightimes (Growdiaries)
carlos.flowers.cf2 –
Hi my name is Carlos Flowers I really love the Sf4000 and I love how dence my buds be & how much more harvest I have now since I switched from my Mars Hydro FC3000 & my electric bill have went down since I switched also and I noticed that it’s much more brighter than the Mars Hydro FC3000 too with less heat in your Grow Tent as well the SF4000 overall the best light I have ever used so with that being said that why I’m giving it a 5 Star Review it would be more if I had the option too……..
Roger –
First time grower,had help with a friend. Started with clones now in 2nd week of flower stage and all plants are doing awesome.