There are several possible reasons why your credit card transaction may have failed. It could be that your card has expired, or you may have reached your credit limit. Additionally, there could be a technical error either on our end or with your bank’s computer system, or your billing information may not have been accepted. If you are having trouble submitting an order, we recommend contacting us for further assistance.
We only accept USD as we operate internationally. However, you can still make payments using other currencies through Paypal, as they will automatically convert the currency for you during the payment process.
If you are unable to select a shipping method during the order process, please get in touch with us so we can assist you in sorting out the shipping method for your region. We want to ensure that your order is processed and shipped to you as smoothly as possible.
Yes, if the package didn’t ship out, we can help you change the order. Please contact us to check if it’s available.
Yes, it is possible to cancel your order if it hasn’t shipped out yet. Typically, we process and ship orders within 24 business hours. If you wish to cancel your order, please contact us as soon as possible so we can assist you in cancelling it before it ships out.
There could be a few reasons why your order was unsuccessful, such as the product being out of stock, or if the shipping address is located on an island. Another possibility is that we are unable to ship from overseas warehouses to your country. If you are experiencing issues with your order, please contact us for assistance in resolving the issue.
Yes, we have different websites for different regions, including USA, EU, CA, AU, UK, and TH.
Unfortunately, we do not sell individual accessories such as power cords, daisy chains, and filters. If you need assistance, please contact our customer service team.
Yes, we can change your shipping address if your package has not been shipped out yet. Generally, we ship out orders within 24 business hours.
If you receive a damaged or incorrect product, please keep the original packaging and contact us. Spider Farmer customer service will assist you in resolving the issue.