Frequently Asked Questions
If you are unable to select a shipping method when placing your order, please contact us to arrange for shipping to your region.
We have warehouses located worldwide, including in the USA, Canada, UK, Germany, Australia, Thailand and Russia. We arrange shipment within one business day after you place your order and provide tracking updates along the way. Typically, you can expect to receive your package within 3 to 7 business days.
Yes, if the package didn’t ship out, we can help you change the order. Please contact us to check if it’s available.
Please keep the original packaging and contact us. Spider Farmer will assist you in resolving the issue.
Yes, we can change your shipping address if your package has not been shipped out yet. Generally, we ship out orders within 24 business hours.