SPIDER FARMER RETURN POLICY

We are confident that our products will provide you with spectacular growth, however, if you are not satisfied with your purchase after you receive it, please fill out the return request form to receive a prepaid return label – Return shipping is free. This offer is available for addresses in USA/Canada/EU/UK/Australia. We will work with you to resolve any issues and replace your product(s) or refund your purchase within the terms of this policy. We will do our best to get back to you within one business day regarding your issue.

Please do notice:

Returned or replaced must be initiated within 30 days after receiving, in the precondition of quality issues.

If your order includes free gifts, please return the free gifts together. Otherwise, we will not full refund your order.

Returns that do not consistent with the warranty policy need to bear the return shipping fee and deduct the listing cost, no returned product will be accepted and inspected without the” Return Request” from SPIDER FARMER.

Please keep the return package intact and provide pictures to expedite the refund review.

Please contact us before returning any product, if you sent it back without authorization may not be refundable.

All accessories (e.g. wires, controllers, hangers) can be fully refunded if the original packaging is unused and the conditions are the same, or if the packaging is new.

RETURN PROCEDURE

Different regions have different return addresses. Do request return shipping information before you need to return.

1. Please fill the return request form with pictures of lights(packages), an order screenshot, and the issue you have met.

2. We’ll check your request information and reply with solutions and a prepaid return label by email within 24 business hours.

3. Once your return has been received and reviewed, we will send you an email notifying you of your refund.

Replace/Return Request

Refunds

Once your return is received and inspected, we will send you an email to notify you about your refund.

If you are approved, your refund will be processed and you will be sent a confirmation. At this point, the refund is out of our hands and we do not have any control over the speed of the refund. The bank or payment processing service may take up to 3-7 business days to transfer the funds back into your account. 

To receive your refund for returning a product that you were not satisfied with, send us a copy of the shipping receipt and we will reimburse you via PayPal.  

International shipments: If we ship your light to your country and you fail to communicate with the shipping company to arrange receipt of your package, the shipping company will destroy your package and you will not be refunded from us. Nor will Spider Farmer take the item back or reimburse you for the cost of the item or shipping.

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