We are confident that our products will offer you exceptional growth.

However, if you're not satisfied with your purchase upon receipt, please fill out the return request form to receive a prepaid return label. Return shipping is free and available for addresses in the USA, Canada, EU, UK, and Australia. We'll collaborate with you to address any concerns and either replace your product(s) or refund your purchase within the terms of our policy. We'll strive to get back to you within one business day regarding your issue.

Please take note of the following:

1. Returns or replacements must be initiated within 30 days of receiving the product, and only for quality issues.

2. If your order included free gifts, please ensure that they are returned together with the main product, otherwise, we will not be able to provide a full refund.

3. Any returns that do not adhere to our warranty policy will be subjected to return shipping fees and a deduction of the listing cost. Before proceeding with a return, please get in touch with the Spider Farmer customer service team for guidance. Please note that we do not accept or inspect direct returns.

4. To expedite the refund review process, please keep the return package intact and provide pictures.

5. Please contact us before returning any product, as unauthorized returns may not be eligible for a refund.

6. Please keep the return package intact and provide pictures to expedite the refund review process. If any accessories (such as wires, controllers, or hangers) are missing, the product cannot be returned or exchanged.

7. Tents can only be returned in their original condition.

Return Procedure:

Different regions have different return addresses. Do request return shipping information before you need to return.

1. Please fill the return request form with pictures of lights(packages), an order screenshot, and the issue you have met.

2. We’ll check your request information and reply with solutions and a prepaid return label by email within 24 business hours.

3. Once your return has been received and reviewed, we will send you an email notifying you of your refund.

Replace/Return Request


Once your return is received and inspected, we will send you an email to notify you about your refund.

If you are approved, your refund will be processed and you will be sent a confirmation. At this point, the refund is out of our hands and we do not have any control over the speed of the refund. The bank or payment processing service may take up to 3-7 business days to transfer the funds back into your account. 

To receive your refund for returning a product that you were not satisfied with, send us a copy of the shipping receipt and we will reimburse you via PayPal.  

International shipments: If we ship your light to your country and you fail to communicate with the shipping company to arrange receipt of your package, the shipping company will destroy your package and you will not be refunded from us. Nor will Spider Farmer take the item back or reimburse you for the cost of the item or shipping.

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