Free return or replacement within 30 days of delivery, in case of non-artificial damage
5 years limited warranty for LED grow lights.
LED Grow Lights
Within 30 days: The light can be returned or replaced after delivery, in the precondition of non-artificial damage.
30 days -3 months: Accessories, repairs and services are provided free of charge. No return or replacement without quality problems.
3 months – 1year: Accessories, repairs and services are provided free of charge.
1 year – 5 years: Free Accessories. The buyer needs to bear the maintenance fee and two shipping costs.
*Lights shipped from China: Free Accessories. The buyer needs to bear the shipping costs of the accessories.
Inline Fan
2 years warranty: Under normal use, provide free reparation service within the warranty period. [Operating conditions: ambient temperature around 30℃; Relative humidity 15-65%]
Controller And MatKits
2 years warranty: Under normal use, provide free reparation service within the warranty period.
Grow Tent And Grow bags:
Please check if the package is intact within 48 hours of receiving the product. There is no return service, including tent and mat bags. If you have any questions, please send related videos or photos of the defective product and photos of all labels on the package to email
[email protected] and we will help you solve the problem as soon as possible
Request Warranty
Please send the following details to email:
[email protected], we will help you solve the problem quickly.
- Order screenshot. The order number, product model, and order time can be seen clearly.
2. Videos or pictures about product issues.
3. Please describe the problem in detail and precisely
Disclaimer
1. There will be a repair fee to be paid:
If the light is tampered with or found to be damaged by the customer.
The warranty is void:
If the damage is caused by abnormal use, such as dripping water, inputting voltage error, dropping or breaking the light, disassembling light, etc.
The extent of warranty is ultimately at SPIDER FARMER’s discretion. We reserve the right to refuse warranty repair or replacement service to anyone.
2. We only provide a warranty to customers who bought items from the authorized stores, such as our official website, authorized Amazon/eBay store, retailer, distributor, agent.
SPIDER FARMER RETURN POLICY
If you are not satisfied with your order, please email us. We will respond to your questions within one business day.
Please do notice:
ONLY LED grow lights can be returned or replaced within 30 days after receiving, in the precondition of quality issues;
Returns that do not consistent with the warranty policy need to bear the return shipping fee and deduct the listing cost, no returned product will be accepted and inspected without the” Return Request” from SPIDER FARMER.
Please keep the return package intact and provide pictures to expedite the refund review.
Please contact us before returning any product, if you sent it back without authorization may not be refundable.
All accessories (e.g. wires, controllers, hangers) can be fully refunded if the original packaging is unused and the conditions are the same, or if the packaging is new.
RETURN PROCEDURE
Different regions have a different return address. Do request return shipping information before you need return.
1.Please send your return request with pictures of lights(packages), order screenshot, and with the issue you have met to email
[email protected]
2. We’ll check your order information reply with solutions and return the address by email within 24 business hours.
3. Once your return has been received and reviewed, we will send you an email notifying you of your refund.
Andrew laplatney –
Although I am not a spider farmer owner I want to give them a review because I love their outstanding generosity to the Canna community with the giveaways the knowledge top quality products and amazing prices thanks for spider farmer LED I have friends that have these lights and I’ve seen what they can produce and it’s absolutely awesome
Lamay Burns –
My current tent is not this nice! I’ve got light leaks and the sipper sticks so looking into this one from spider farmer I have heard nothing but absolute pure bliss with their tents lights and everything that comes with 💚 I need this is my life to make growing my own medicine the best it can be and to be the best you have to use the best SPIDER FARMER all the way
Mrhightimes –
I won this in a contest too! Check out Grow Diaries guys!
I love it! It’s a great kit to get everything going for a decent sized grow!
These tents are some of the best on the market, The filter WORKS! and the light will give you amazing results!!!
If you have a closet that you can fit this in you can have a small guerilla grow anywhere you want!
-MrHightimes (Grow Dairies)
Ronald –
This is a great all in one and money saving at the same time. I used to buy all this stuff separately and it just gets too expensive. The light is sufficiently strong, the fan filter and tent are all amazing. I got this to set up in my basement as my regular grow space is already full of tents. Now I’m looking to get 8 more to finish filling up the basement lol
Kevin bean –
I know several people with this setup and it does so well! there plants look beautiful …I would highly recommend this setup!
Kush_queen –
Love spiderfarmer recently discovered the SE series I was using a sf2000 which is a amazing led however recently upgraded to the SE5000 I was really impressed with the quality of the build and the quality of the performance is spot on my ladies love it and the customer service is spot on 🥰