Free return or replacement within 30 days of delivery, in case of non-artificial damage
5 years limited warranty for LED grow lights.
LED Grow Lights
Within 30 days: The light can be returned or replaced after delivery, in the precondition of non-artificial damage.
30 days -3 months: Accessories, repairs and services are provided free of charge. No return or replacement without quality problems.
3 months – 1year: Accessories, repairs and services are provided free of charge.
1 year – 5 years: Free Accessories. The buyer needs to bear the maintenance fee and two shipping costs.
*Lights shipped from China: Free Accessories. The buyer needs to bear the shipping costs of the accessories.
Inline Fan
2 years warranty: Under normal use, provide free reparation service within the warranty period. [Operating conditions: ambient temperature around 30℃; Relative humidity 15-65%]
Controller And MatKits
2 years warranty: Under normal use, provide free reparation service within the warranty period.
Grow Tent And Grow bags:
Please check if the package is intact within 48 hours of receiving the product. There is no return service, including tent and mat bags. If you have any questions, please send related videos or photos of the defective product and photos of all labels on the package to email
[email protected] and we will help you solve the problem as soon as possible
Request Warranty
Please send the following details to email:
[email protected], we will help you solve the problem quickly.
- Order screenshot. The order number, product model, and order time can be seen clearly.
2. Videos or pictures about product issues.
3. Please describe the problem in detail and precisely
Disclaimer
1. There will be a repair fee to be paid:
If the light is tampered with or found to be damaged by the customer.
The warranty is void:
If the damage is caused by abnormal use, such as dripping water, inputting voltage error, dropping or breaking the light, disassembling light, etc.
The extent of warranty is ultimately at SPIDER FARMER’s discretion. We reserve the right to refuse warranty repair or replacement service to anyone.
2. We only provide a warranty to customers who bought items from the authorized stores, such as our official website, authorized Amazon/eBay store, retailer, distributor, agent.
SPIDER FARMER RETURN POLICY
If you are not satisfied with your order, please email us. We will respond to your questions within one business day.
Please do notice:
ONLY LED grow lights can be returned or replaced within 30 days after receiving, in the precondition of quality issues;
Returns that do not consistent with the warranty policy need to bear the return shipping fee and deduct the listing cost, no returned product will be accepted and inspected without the” Return Request” from SPIDER FARMER.
Please keep the return package intact and provide pictures to expedite the refund review.
Please contact us before returning any product, if you sent it back without authorization may not be refundable.
All accessories (e.g. wires, controllers, hangers) can be fully refunded if the original packaging is unused and the conditions are the same, or if the packaging is new.
RETURN PROCEDURE
Different regions have a different return address. Do request return shipping information before you need return.
1.Please send your return request with pictures of lights(packages), order screenshot, and with the issue you have met to email
[email protected]
2. We’ll check your order information reply with solutions and return the address by email within 24 business hours.
3. Once your return has been received and reviewed, we will send you an email notifying you of your refund.
Kenneth –
Looking forward to checking this out just to clarify would this work with the SE7000
celia –
It’s does work with the SE7000
John –
How about the SE 1000w – does it work also with 220v?
Spider Farmer LED –
SE1000W working voltage is 220-277v
John –
I have the SE 1000w will it work?
Spider Farmer LED –
Yes
Spider Farmer LED –
hi, yes, it will work with the SE1000w
Glenn Paffett –
Can you buy these in the Uk from anywhere ?
celia –
Hi Glenn, the controllers are currently out of stock at all sites
Stefan –
Does this work with the Se 5000 version
celia –
yes, it work with SE5000
DJ Alter –
Can you use this to connect an SE 7000, SE 5000 and SF 1000 and control them independently?
Spider Farmer LED –
yes, but we do not recommend that you connect lights of different models
AJ –
Love Spider Farmer products. Confirmed purchaser of x2 units. Purchased from this website on March 05 on back order with the “ships from china in 7-10 business days” designation.
It arrived at USA address April 29 without notice in a ‘SAMSUNG LED’ branded box, fedex straight from China factory indeed. The units were well packaged, undamaged and look like the pictures online.
The light controller works well for my purpose, which is replacing cheap, power interruption light timers with something a little more high tech and reliable. I like plugging my high amp drawing expensive light fixtures directly into a heavy duty surge protector, not into a cheap Christmas tree timer first. There are 8 “Timing” options which allow for start time, end time as well as starting brightness level to finish brightness level. For example I use the last timing option to finish the final hour of my light cycle. “Time 21:00-22:00 / brightness 100% – 0%” and the light will be gradually dimmed to off the final hour of your cycle to simulate dusk to night. I’ve done the same for night to dawn, just in reverse. I’d imagine allowing your drivers to warm up and cool down before and after 100% brightness runs will only increase their life.
The controller keeps time well, and it must have internal memory as it will remember the time and settings with short power interruptions. It is exactly as pictured on the website, the case is made of metal, and the entire device is a good, heavy weight.
The screen is a touch screen so it can not be covered with tape to prevent light leaks. It has a bright blue led display with no option to dim or turn off the backlight. It would not serve well inside a grow area. Mine is mounted outside the grow area so it does not pose a problem with my set up.
I have it connected to port #1 of a spider farmer SF-2000 linked from port #2 to port #1 of a SF-4000. This controls them simultaneously well. The other is attached to a single SF-2000 without issue.
I would recommend this product, it was worth the wait on backorder.
I’d love to try it on a SE-7000 and review it, hint hint spider farmer, email me!
Gareth –
When will this be available again?
Spider Farmer LED –
Hi Friend,
This product is currently out of stock, and we don’t know when it will arrive, but we will let you know by email once it is in stock
Thank you for visiting the spider farmer online store
john_gerbasio –
Finally got mine, but no user manual. The timing setup is pretty self explanatory, but I have an extra port on mine, and I’d like to dim the screen if possible, and The heat controls are where? Really just need a user manual. Other than that it’s a really nice timer so far. I programmed sunrise and sunset which is cool.
Spider Farmer LED –
Hi John,
I sent a manual to your email
Feel free to contact me if you have any questions
Regards,
Spider Farmer LED, Celia
ILL_ASTRONOMY –
Any chance this will be back in stock in the near future? I’m starting to think this controller will not be an option for me. Is there a comparable product? I doubt you’ll direct me to a competitor but keep in mind that Spider Farmer doesn’t currently sell the LED Grow light controller. Hopefully this will be available soon.
Spider Farmer LED –
It should be in available soon.
Regarding the comparable product, due to company regulations, I cannot mention other brands on the website, hope you can understand
Johnnie –
Hi , I received my controller but no user manual. I would like one if possible , ty!
Spider Farmer LED –
Hi Friend,
Thank you for your purchase, I have sent the user manual to your email, if you have any questions, please feel free to contact me
Regards,
Spider Farmer LED