FAQ

Q:How long do I expect shipping?

A: We have warehouse worldwide in the USA, Canada, UK, Germany, AU and Russia. We arrange shipment within 24 business hours after you placed the order, and will update the tracking number along the way, usually you can get your package 3~7 business days, and there will be no extra custom tax needed.

Q: Can I pay CAD/GBP/AUD/Euro/Other currency other than USD?

A: As we do international business, we only accept USD. Paypal will switch the currency automatically when you do the payment.

Q: I cannot select shipping method when I place the order, what can I do?

A: If you can't select shipping method when you place the order, please contact us to sort out the shipping method for your regoin.

Q: I don't have paypal account. How can I use credit card or debit card to pay the order?

A:  Check out with Paypal---- Choose paypal guest checkout ---- Pay with debit or credit card

Q: How to dim the lights?

A: Click here to learn how to dim the SF series lights

Q: Why my tracking number is invalid?

A: If your tracking number is CM000000000DE, please go on this site to check it.

https://www.dhl.de/en/privatkunden/dhl-sendungsverfolgung.html

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