If you're having trouble with the Spider Farmer App or the Grow Genius System, you're in the right place.
Please fill out the form below to help us solve the issue as quickly as possible. The more info you give us now, the less back-and-forth you'll need later.
Before submitting, please go through these 3 quick checks
1. Check your connection setup
We’ve summarized the most common connection methods — please refer to the diagram for guidance.
Here are two important details to double-check:
If you're using a G Series or SE Series grow light (with a display dimmer box):
One end of the RJ12 cable should go into the UP port on the left side of the dimmer box (when facing it), and the other end should plug into the Light port of the Light & Clip Fan Combo Adapter.The Light & Clip Fan Combo Adapter has 4 ports:
One for the light, and one for the clip fan — be sure not to mix them up.
2. Make sure all firmware is up to date
Outdated firmware may cause connectivity or control issues. Please verify the following versions:
| Device | Latest Version |
|---|---|
| GGS Controller | v2.13 |
| GGS 5-Outlet Power Strip | v2.9 |
| GGS 10-Outlet Power Strip | v2.9 |
| Spider Farmer App (Android/iOS) | v2.0.4 |
If you're using older versions, please update before submitting an issue.
3. Check your Wi-Fi signal strength
Weak or unstable network connections (e.g. in basements or garages) can affect device performance.
Try testing your phone's Wi-Fi signal in the grow area — a strong and stable connection helps ensure proper operation.
